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Warranty & Returns

• How do I start a return?
• How to return your playbackbone.com/au/ AU purchase
• Warranty and Returns Policy

Order Shipping and Fulfillment

• Do you ship internationally?
• How can I cancel/edit my order or change my address?
• What's your Shipping Policy?

Retail

• Which authorized retailers carry the Backbone One?

Getting started with the Backbone One controller

• How to Insert and Remove your phone from your Backbone
• Which phones are compatible with Backbone One?
• Do I have to remove my phone from its case to use a Backbone One?
• Do I need to own a PC or Xbox Console?
• Does Backbone work with iPads?

Backbone One Controller FAQ

• How do I use the Play On Any Screen feature?
• Can Backbone One work in conjunction with Bluetooth?
• Do I need to charge the Backbone One?
• Are the thumb-sticks (joysticks) clickable?
• Can I use headphones with the Backbone One?
• How big is the Backbone One controller?

Troubleshoot Backbone Controller

• Backbone Connection Issue Troubleshooting
• Joystick not working?
• Remote Play and Cloud Gaming Lag Troubleshooting
• Button not working?
• Can I adjust the button map on Backbone One?

iPhone Adapter

• How to order the iPhone adapter?
• How do I install the iPhone adapter?

Backbone App Features

• Can I stream to YouTube while playing on Backbone One?
• Can I stream to Twitch while playing on my Backbone?
• What is Smart Record?
• Can I also record my voice when recording gameplay?

Getting Started with the Backbone iOS app

• Do I need the Backbone App to use Backbone One?
• How do I set up the Gaming Mode?
• How do I add or remove a game from my Backbone app?
• How do I add or remove a friend?

Backbone App FAQ

• Is the Backbone app available on iOS and Android?
• Is the Backbone App free?
• Is there an age requirement for using Backbone?
• What screen recording quality does Backbone One support?

Backbone+ Membership FAQ

• What is Backbone+?
• Backbone+ Membership FAQs