How to return your AU purchase

This article only applies to orders from our website shipped anywhere in AU. Information on returns and exchanges from our other sites can be found here

Step 1

  • Have your order number(begins with SPY-) and the email address used to place your order
  • Take a picture of your Backbone Controller to attach to your request

Step 2

Step 3

  • After your claim has been submitted, our team will review and respond via email as soon as possible. If your return is approved, we’ll email you a prepaid return shipping label if you are in the AU (Double check your spam folder if you aren’t seeing anything)

Step 4

  • Package your return according to the directions in your email and drop off at your local postage facility

You're done! We’ll take over from here. Once your return is received, we will initiate a refund for your original order. 

For more information on our Warranty and Returns policy, please visit our website here.

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