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Orders, Shipping & Tracking

Warranty & Returns

• How do I start a return?
• How to return or exchange your playbackbone.com/ca/ CA purchase
• I received an error message when trying to complete my return request
• Warranty and Returns Policy

Order Shipping and Fulfillment

• Do you ship internationally?
• How can I cancel/edit my order or change my address?
• How do I check the status of my order?
• My package was marked "delivered" but I didn't receive it
• What's your Shipping Policy?

Retail

• Which authorized retailers carry the Backbone One?

Backbone iOS Mobile App

Backbone App Features

• How do I use the Play On Any Screen feature?
• Can I stream to Twitch while playing on my Backbone?
• What is Smart Record?

Getting Started with the Backbone iOS app

• Do I need the Backbone iOS App to use Backbone One?
• How do I set up the Gaming Mode?
• How do I add or remove a game from my Backbone app?
• How do I add or remove a friend?

Backbone App FAQ

• Is the app available on iOS and Android?
• Can I stream to YouTube while playing on Backbone One?
• Is the app free?
• Is there an age requirement for using Backbone?
• Can I also record my voice when recording gameplay?
• What screen recording quality does Backbone One support?

Backbone One Controller

Getting started with the Backbone One controller

• Which games can you play on Backbone One?
• Do I have to remove my iPhone from its case to use a Backbone One?
• Do I need to own a PC, Xbox or PlayStation?
• Can I manually map the controller on certain games?
• Does Backbone work with iPads?

Backbone One Controller FAQ

• Is there a case available for Backbone One?
• Which iPhones are compatible with Backbone One?
• Can Backbone One work in conjunction with Bluetooth?
• Do I need to charge the Backbone One?
• Does Backbone One work with Android?
• Are the thumb-sticks (joysticks) clickable?
See all 8 articles

iPhone 13 Pro / Pro Max

• How to order the iPhone 13 Pro & Pro Max adapter
• How do I install the adapter for the iPhone 13 Pro & 13 Pro Max?

Backbone+ Membership

Backbone+ Membership FAQ

• Backbone+ Membership FAQs
• What is Backbone+?
• How do I unsubscribe from Backbone+?

Xbox Gaming

Setting up the Xbox Game Pass Ultimate trial

• How do I redeem my Xbox Game Pass Ultimate offer?
• How do I setup Xbox Game Pass Ultimate?

Xbox Game Pass Ultimate FAQ

• Who is eligible to redeem the Xbox Game Pass Ultimate Bundle?
• Which retailers qualify for the Xbox Game Pass Ultimate promotion?
• What games are available on Xbox Game Pass Ultimate?
• Is Xbox Game Pass Ultimate supported in my country/region?

Xbox Remote Play

• How do I setup Xbox Remote Play?

Discord Nitro Offer

Setting up the Discord Nitro Offer

• How to Redeem Your Discord Nitro Offer

Discord Nitro FAQ

• Which Retailers Qualify for the Discord Nitro Offer?
• Who is Eligible to Redeem the Discord Nitro Offer?

Troubleshoot

Troubleshoot Backbone Controller

• Backbone Disconnecting or Not Connecting?
• Joystick not working?
• Remote Play and Cloud Gaming Lag Troubleshooting
• Button not working?