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WELCOME TO BACKBONE SUPPORT
How can we help you today?
Orders, Shipping & Returns
Warranty & Returns
How do I start a return?
How to return or exchange your playbackbone.com US purchase
I received an error message when trying to complete my return request
Warranty and Returns Policy
When will I receive my refund or replacement?
Order Placement, Shipping and Fulfillment
Do you ship internationally?
How can I cancel/edit my order or change my address?
How do I check the status of my order?
My package was marked "delivered" but I didn't receive it
What's your Shipping Policy?
Which authorized retailers carry the Backbone One?
Backbone iOS Mobile App
Backbone App Features
How do I use the Play On Any Screen feature?
Can I stream to Twitch while playing on my Backbone?
What is Smart Record?
Getting Started with the Backbone iOS app
What is Backbone+?
Do I need the Backbone iOS App to use Backbone One?
How do I set up the Gaming Mode?
How do I add or remove a game from my Backbone app?
How do I add or remove a friend?
Backbone App FAQ
Is the app available on iOS and Android?
Can I stream to YouTube while playing on Backbone One?
Is the app free?
Is there an age requirement for using Backbone?
Can I also record my voice when recording gameplay?
What screen recording quality does Backbone One support?
See all 7 articles
Backbone One Controller
Getting started with the Backbone One controller
Which games can you play on Backbone One?
Do I have to remove my iPhone from its case to use a Backbone One?
Do I need to own a PC, Xbox or PlayStation?
Can I manually map the controller on certain games?
Does Backbone work with iPads?
Backbone One Controller FAQ
Is there a case available for Backbone One?
Which iPhones are compatible with Backbone One?
Can Backbone One work in conjunction with Bluetooth?
Do I need to charge the Backbone One?
Does Backbone One work with Android?
Are the thumb-sticks (joysticks) clickable?
See all 8 articles
iPhone 13 Pro / Pro Max
How to order the iPhone 13 Pro & 13 Pro Max adapter
How do I install the adapter for the iPhone 13 Pro & 13 Pro Max?
Setting up the Xbox Game Pass Ultimate trial
How do I redeem my Xbox Game Pass Ultimate offer?
How do I setup Xbox Game Pass Ultimate?
Xbox Game Pass Ultimate FAQ
Who is eligible to redeem the Xbox Game Pass Ultimate Bundle?
Which retailers qualify for the Xbox Game Pass Ultimate promotion?
What games are available on Xbox Game Pass Ultimate?
Is Xbox Game Pass Ultimate supported in my country/region?
Xbox Remote Play
How do I setup Xbox Remote Play?
Discord Nitro Offer
Setting up the Discord Nitro Offer
How to Redeem Your Discord Nitro Offer
Discord Nitro FAQ
Which Retailers Qualify for the Discord Nitro Offer?
Who is Eligible to Redeem the Discord Nitro Offer?
Troubleshoot Backbone Controller
Backbone Disconnecting or Not Connecting?
Joystick not working?
Remote Play and Cloud Gaming Lag Troubleshooting
Button not working?
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