Knowledge base
Warranty & Returns
- Can I exchange my lightning port Backbone One for a USB-C one?
- How do I start a return?
- How to return your playbackbone.com UK purchase
- How to return your playbackbone.com US purchase
- How to submit a warranty request
- I received an error message when trying to complete my return request See all 8 articles
Order Placement and Shipping FAQs
Purchasing Backbone at Retailers
Getting started with the Backbone One for iPhone
- Playing Steam Games using GeForce NOW
- How to Insert and Remove your iPhone from your Backbone
- Which iPhones are compatible with the Backbone One?
- Do I have to remove my phone from its case to use a Backbone One?
- Do I need to own a PC or Console to use Backbone One for iPhone?
- Does Backbone work with iPads?
Backbone One Controller for iPhone
- Which Backbone works with iPhone 15?
- How do I use the Play On Any Screen feature with iPhone?
- Can I use my iPhone's Bluetooth while using the Backbone One?
- Do I need to charge the Backbone One?
- Are the thumb-sticks (joysticks) clickable?
- Can I use headphones with the Backbone One? See all 7 articles
Backbone One PlayStation Edition Controller
Troubleshoot Backbone Controller for iPhone
- Updating your Gen 1 USB-C Backbone Controller's firmware for iOS compatibility
- Keep your iPhone's iOS and Backbone App up to date
- Backbone to iPhone Connection Issue Troubleshooting
- Backbone One for iPhone Joysticks not working?
- Remote Play and Cloud Gaming Lag Troubleshooting
- Backbone One buttons not working? See all 7 articles
Backbone App Features
Getting Started with the Backbone app
Backbone App FAQ
- Redeeming Your Xbox Game Pass Ultimate Trial Offer
- Do I need the Backbone App to use the Backbone One with Android?
- Is the Backbone app available on iOS and Android?
- How do I redeem my Xbox Game Pass Ultimate offer?
- Is the Backbone App free?
- Am I eligible to redeem the Xbox Game Pass Ultimate Bundle? See all 11 articles