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Common topics
Knowledge base
Orders, Shipping & Returns
Warranty & Returns
How do I start a return?
How to return your playbackbone.com US purchase
I received an error message when trying to complete my return request
Returns and Warranty Policy
When will I receive my refund or replacement?
Order Placement, Shipping and Fulfillment
Do you ship internationally?
How can I cancel/edit my order or change my address?
How do I check the status of my order?
My package was marked "delivered" but I didn't receive it
What's your Shipping Policy?
Retail
Which authorized retailers carry the Backbone One?
Backbone iOS Mobile App
Backbone App Features
How do I use the Play On Any Screen feature?
Can I stream to Twitch while playing on my Backbone?
What is Smart Record?
Getting Started with the Backbone iOS app
Do I need the Backbone App to use Backbone One?
How do I set up the Gaming Mode?
How do I add or remove a game from my Backbone app?
How do I add or remove a friend?
Backbone App FAQ
Is the Backbone app available on iOS and Android?
Can I stream to YouTube while playing on Backbone One?
Is the Backbone App free?
Is there an age requirement for using Backbone?
Can I also record my voice when recording gameplay?
What screen recording quality does Backbone One support?
Backbone One Controller
Getting started with the Backbone One controller
How to Insert and Remove your phone from your Backbone
Which games can you play on Backbone One?
Do I have to remove my phone from its case to use a Backbone One?
Do I need to own a PC or Xbox Console?
Can I adjust the button map on Backbone One?
Does Backbone work with iPads?
Backbone One Controller FAQ
Backbone One PlayStation Edition - PS App Shortcut
Which phones are compatible with Backbone One?
Can Backbone One work in conjunction with Bluetooth?
Do I need to charge the Backbone One?
Are the thumb-sticks (joysticks) clickable?
Can I use headphones with the Backbone One?
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iPhone Adapter
How to order the iPhone adapter?
How do I install the iPhone adapter?
Backbone+ Membership
Backbone+ Membership FAQ
Backbone+ Membership FAQs
What is Backbone+ Membership?
How do I unsubscribe from Backbone+?
Xbox Gaming
Setting up the Xbox Game Pass Ultimate trial
How do I redeem my Xbox Game Pass Ultimate offer?
How do I set up Xbox Game Pass Ultimate?
Xbox Game Pass Ultimate FAQ
Am I eligible to redeem the Xbox Game Pass Ultimate Bundle?
What games are available on Xbox Game Pass Ultimate?
Is Xbox Game Pass Ultimate supported in my country/region?
Xbox Remote Play
How do I setup Xbox Remote Play?
PlayStation Gaming
PlayStation Remote Play
Troubleshooting PlayStation Remote Play
Setting Up PlayStation Remote Play
Discord Nitro Offer
Setting up the Discord Nitro Offer
How to Redeem Your Discord Nitro Offer
Discord Nitro FAQ
Who is Eligible to Redeem the Discord Nitro Offer?
Troubleshoot
Troubleshoot Backbone Controller
Backbone Connection Issue Troubleshooting
Joystick not working?
Remote Play and Cloud Gaming Lag Troubleshooting
Button not working?
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