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Warranty & Returns

• How do I start a return?
• How to return your playbackbone.com US purchase
• I received an error message when trying to complete my return request
• Limited Time: Backbone One for Android 30-day exchange program for the Backbone One - PlayStation Edition for Android
• Returns and Warranty Policy
• When will I receive my refund or replacement?

Order Placement and Shipping FAQs

• Do you ship internationally?
• How can I cancel/edit my order or change my address?
• How do I check the status of my order?
• My package was marked "delivered" but I didn't receive it
• What's your Shipping Policy?

Purchasing Backbone at Retailers

• Which authorized retailers carry the Backbone One?

Getting started with the Backbone One for iPhone

• How to Insert and Remove your iPhone from your Backbone
• Which iPhones are compatible with the Backbone One?
• Do I have to remove my phone from its case to use a Backbone One?
• Do I need to own a PC or Console to use Backbone One for iPhone?
• Does Backbone work with iPads?

Backbone One Controller for iPhone

• How do I use the Play On Any Screen feature with iPhone?
• Can I use my iPhone's Bluetooth while using the Backbone One?
• Do I need to charge the Backbone One?
• Are the thumb-sticks (joysticks) clickable?
• Can I use headphones with the Backbone One?
• How big is the Backbone One controller?

Backbone One PlayStation Edition Controller

• Which Backbone One models can I use PlayStation Remote Play on?
• Backbone One - PlayStation Edition PS App Shortcut

Troubleshoot Backbone Controller for iPhone

• Keep your iPhone's iOS and Backbone App up to date
• Backbone to iPhone Connection Issue Troubleshooting
• Backbone One for iPhone Joysticks not working?
• Remote Play and Cloud Gaming Lag Troubleshooting
• Backbone One buttons not working?
• Can I adjust the button map on Backbone One for iPhone?

iPhone Adapter

• How to order the iPhone adapter?
• How do I install the iPhone adapter?

Getting started with the Backbone One for Android

• Do I need to own a PC, PlayStation console, or Xbox console to use Backbone One for Android?
• How to insert and remove your Android from your Backbone
• Which Android phones are compatible with the Backbone One?

Backbone One Controller for Android

• Does the Backbone One for Android work with Tablets?
• What is USB OTG / USB Host Mode on Android? How do I know if my phone supports it?
• How do I use the Play On Any Screen feature with Android?
• Can I use my Android's Bluetooth while using the Backbone One?

Troubleshoot Backbone Controller for Android

• Can I adjust the button map on Backbone One for Android?
• Keep your Android OS and Backbone App up to date
• Backbone One for Android Joysticks not working?
• Backbone to Android Connection Issue Troubleshooting

Backbone App Features

• Can I stream to YouTube while playing on Backbone One?
• Can I stream to Twitch while playing on my Backbone?
• What is Smart Record?
• Can I also record my voice when recording gameplay?

Getting Started with the Backbone app

• Do I need the Backbone App to use Backbone One?
• How do I set up the Gaming Mode?
• How do I add or remove a game from my Backbone app?
• How do I add or remove a friend?

Backbone App FAQ

• Redeeming Your Xbox Game Pass Ultimate Trial Offer
• Do I need the Backbone App to use the Backbone One with Android?
• Is the Backbone app available on iOS and Android?
• How do I redeem my Xbox Game Pass Ultimate offer?
• Is the Backbone App free?
• Am I eligible to redeem the Xbox Game Pass Ultimate Bundle?
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Backbone+ Subscription Management

• How can I pause or cancel my Backbone+ Membership?
• How do I unsubscribe from Backbone+ through the Backbone App?
• How do I unsubscribe from Backbone+ through iTunes?

Backbone+ Perks

• What perks does the Backbone+ subscription offer?
• How to Redeem Your Discord Nitro Offer
• Who is Eligible to Redeem the Discord Nitro Offer?

Backbone+ Membership FAQ

• Is there a free trial of Backbone+ Membership before I subscribe?
• Do I need the Backbone App or Backbone+ to use the Backbone One with iPhone?
• What is Backbone+ Membership?
• Backbone+ Membership FAQs

Playing Controller-Compatible Games

• Which games can you play on Backbone One?

PlayStation Remote Play

• Troubleshooting PlayStation Remote Play
• Setting Up PlayStation Remote Play

Xbox Remote Play

• How do I setup Xbox Remote Play?