If your Backbone isn't connecting or is disconnecting during gameplay, try these troubleshooting steps first:
1 - Please ensure your phone is up-to-date. If not, update your phone's operating system to the current version.
2 - Please also double-check your Backbone app is up-to-date.
4 - Carefully confirm that your phone's charging port and Backbone One connector are clean and free of lint, dirt, or other obstructions.