If you need any help with your Peel case - whether you need help with the case itself, or you have any issues with shipping, delivery, ordering, or payments - reach out to Peel directly. Backbone is not able to help with any issues regarding your Peel case. You can also contact them if you have any questions about returns or warranties with your Peel case.
You can find their contact page at this link: https://buypeel.com/pages/contact