If you are having trouble with any buttons on your Backbone, try these troubleshooting steps first:
1 - Please ensure your phone’s operating system is up-to-date. If not, please update your operating system to the current version.
2 - Please also double-check that your Backbone app is up-to-date.
3 - Make sure your buttons are working OK in the Backbone app using the button test:
You can find it by navigating to Menu > Settings > Controller > Test Buttons
4 - Carefully confirm your phone’s lightning port and Backbone One connector are clean and free of lint, dirt, or other obstructions.
Need help resolving the issue? Submit a warranty claim by clicking the link here or contact our support team here.
NOTE: To Help expedite support, please submit your support request with a screen recording of the button test.