If you are having trouble with any buttons on your Backbone, try these troubleshooting steps first:


1 - Please ensure your iOS is up-to-date.  If not, please update your iOS to the current version. 

2 - Please also double check your Backbone app is up-to-date. 

3 - Make sure your buttons are working OK in the Backbone app using the button test:

You can find it by navigating to Menu > Settings > Controller > Test Buttons 


4 - Carefully confirm your phone’s lightning port and Backbone One connector are clean and free of lint, dirt or other obstructions.


Not able to resolve the issue?  Submit a warranty claim by clicking the link here or contact our support team here.

**To Help expedite support, please submit your support request with a screen recording of the button test.**



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