If you are having trouble with any buttons on your Backbone, try these troubleshooting steps first:
1 - Please ensure your iOS is up-to-date. If not, please update your iOS to the current version.
2 - Please also double check your Backbone app is up-to-date.
3 - Make sure your buttons are working OK in the Backbone app using the button test:
You can find it by navigating to Menu > Settings > Controller > Test Buttons
4 - Carefully confirm your phone’s lightning port and Backbone One connector are clean and free of lint, dirt or other obstructions.
**To Help expedite support, please submit your support request with a screen recording of the button test.**