How to return or exchange your US purchase

This article only applies to orders placed on our US site.  Information on returns and exchanges from our other sites can be found here.




For more information on our Warranty and Returns policy, please visit our website here


Step 1

Use this checklist to ensure you have everything you need to complete your request

  • Have your order number(begins with SPY-) and the email address used to place your order
  • Take a picture of your product to attach to your request

Step 2

Visit our US self-serve return center to complete you request

Step 3

Once your claim has been submitted, our team will review and respond via email as soon as possible.  If your return is approved, we’ll email you a prepaid return shipping label if you are in the U.S

Step 4

Package your return according to the directions in your email and drop off at your local USPS facility

Your done! We’ll take over from here.



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