1 - Please ensure your phone’s operating system is up-to-date.  If not, please update your operating system to the current version.

2 - Please also double-check that your Backbone app is up-to-date

3 - Try recalibrating your analog stick in the Backbone app settings: 

You can find it by navigating to Menu > Settings > Controller > Calibrate Joysticks


4 - Carefully confirm your phone’s lightning port and Backbone One connector are clean and free of lint, dirt, or other obstructions. 

Need help resolving the issue? Submit a warranty claim by clicking the link here or contact our support team here

NOTE: To Help expedite support, please submit your support request with a screen recording of the joystick calibration.

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