If you are having trouble with a joystick on your Backbone, try these troubleshooting steps first:
1 - Please ensure your iOS is up-to-date. If not, please update your iOS to the current version.
2 - Please also double check your Backbone app is up-to-date.
3 - Try recalibrating your analog stick in the Backbone app settings:
You can find it by navigating to Menu > Settings > Controller > Calibrate Joysticks
4 - Carefully confirm your phone’s lightning port and Backbone One connector are clean and free of lint, dirt or other obstructions.
**To Help expedite support, please submit your support request with a screen recording of the joystick calibration.**