If you are having trouble with a joystick on your Backbone, try these troubleshooting steps first:

 

1 - Please ensure your iOS is up-to-date.  If not, please update your iOS to the current version.

2 - Please also double check your Backbone app is up-to-date. 

3 - Try recalibrating your analog stick in the Backbone app settings: 

You can find it by navigating to Menu > Settings > Controller > Calibrate Joysticks

Joystick_calibration.jpg

4 - Carefully confirm your phone’s lightning port and Backbone One connector are clean and free of lint, dirt or other obstructions. 

 

Not able to resolve the issue?  Submit a warranty claim by clicking the link here or contact our support team here

**To Help expedite support, please submit your support request with a screen recording of the joystick calibration.**

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