1 - Please ensure your phone’s operating system is up-to-date. If not, please update your operating system to the current version.
2 - Please also double-check that your Backbone app is up-to-date.
3 - Try recalibrating your analog stick in the Backbone app settings:
You can find it by navigating to Menu > Settings > Controller > Calibrate Joysticks
4 - Carefully confirm your phone’s lightning port and Backbone One connector are clean and free of lint, dirt, or other obstructions.
Need help resolving the issue? Submit a warranty claim by clicking the link here or contact our support team here.
**To Help expedite support, please submit your support request with a screen recording of the joystick calibration.**