Backbone Disconnecting or Not Connecting?

If your Backbone is not working or disconnecting, try these troubleshooting steps first: 

1 - Please ensure your iOS is up-to-date. If not, please update your iOS to the current version.

2 - Please also double check your Backbone app is up-to-date.

If your Backbone does not show up in your iPhone settings (like the video below) try step 3. 

3 - Carefully confirm your phone’s lightning port and Backbone One connector are clean and free of lint, dirt or other obstructions by following the steps in the link below:


Not able to resolve the issue?  Submit a warranty claim by clicking the link here or contact our support team here

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