If your Backbone isn't connecting or is disconnecting during gameplay, try these troubleshooting steps first: 

1 - Please ensure your phone is up-to-date. If not, update your phone's operating system to the current version.

2 - Please also double-check check your Backbone app is up-to-date.

3 - Double check your Backbone is being detected in your phone's system settings. 

4 - Carefully confirm that your phone's charging port and Backbone One connector are clean and free of lint, dirt, or other obstructions. 

 

Not able to resolve the issue? Submit a warranty claim by clicking the link here or contact our support team here

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