Do I need an app or subscription to play?

Not at all!  Backbone+ membership enhances your free Backbone app, and you don't need either to game with your Backbone One controller!  Let's break it down:

Backbone App - a free app with features like controller firmware updates and information on new games and ways to play with your Backbone One controller.  We recommend you download this free app in order to keep your Backbone One controller firmware updated.

Backbone+ Membership - a premium subscription inside the Backbone app to unlock exclusive perks, personalized game recommendations, streaming directly to twitch, and more.  A Backbone+ subscription is NOT required to play games with your Backbone One controller.

NOTE:  The Backbone One controller can still be used to play all of your favorite games and services on our website here without downloading the Backbone app or having a Backbone+ Membership.

 

Is there a free trial of Backbone+ Membership to try before I subscribe?

Yes!  All purchases of a Backbone One controller come with a free trial of Backbone+ Membership. After the free trial period, the annual pricing is:

  • US: $49.99 before tax
  • EU: €49.99 with tax
  • Brazil: R$279.90 with tax
  • Denmark: 449.00 kr. with tax
  • Malaysia: RM199.90 with tax
  • Mexico: $1,299.00 with tax
  • Norway: kr549 with tax
  • Philippines: ₱2,490.00 with tax
  • South Korea: ₩65,000 with tax
  • Sweden: 549.00 kr with tax
  • Switzerland: CHF48.00 with tax
  • Taiwan: $1,690.00 with tax
  • United Kingdom: £44.99 with tax
  • Rest of the world: $49.99 with tax

Your Backbone+ Membership expiration date can be found in your iTunes subscriptions list.

You can manage your Backbone+ Membership in your iTunes Subscriptions list:

 

How can I pause or cancel my Backbone+ Membership?

You can cancel your Backbone+ Membership at any time by managing the subscription in your iTunes Subscription list. There is no option to “pause” a Backbone+ Membership.

If you decide to cancel, your Backbone+ membership features and rewards will remain accessible until the end of the free trial or the current payment cycle.

Will I lose my Backbone+ data if I cancel my Membership?

No. If you cancel your Membership and do not delete your account, all your data and account information will remain securely saved under our privacy policy. If you choose to resubscribe, your data and account information will immediately be accessible again.

When does my free trial start and end?

The free trial period starts as soon as you finish setting up your account in the Backbone app. If you choose to cancel before your trial runs out, you will keep access to the rest of your free trial period! 

Can I pay for multiple months of my Backbone+ Membership up front?

That option is not currently available.

Do I have to pay for a gift recipient’s Backbone+ Membership?

No. During the gifting process, your payment credentials are not used for enrollment in a Backbone+ Membership. Following their free trial, the gift recipient will automatically be charged the App Store listed subscription price for Backbone+ membership. 

Can I pay for a friend or family member’s Backbone+ Membership fee?

That option is not currently available.

What payment options are accepted for Backbone+ Membership?

Currently, the only way to sign up for Backbone+ membership is with an App Store subscription. Learn more about managing payment methods on your Apple ID here.  

When is my billing cycle?

Trial memberships start on the date you first redeem your Backbone+ membership trial in the Backbone app. After the free trial ends, you will automatically be charged the App Store listed price for Backbone+ membership.

What is “Lifetime Membership”?

Lifetime Membership is a one-time promotional offer for founding Backbone One owners who purchased before November 4, 2021. The promotional period for Lifetime Membership has now passed. If you have a Lifetime Membership, your Backbone+ Membership remains free as long as you keep the same active Backbone account.

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